Damaged or non-functioning Chromebooks should be given to the school’s Technology Representative (STR) or Partner (STP) so a repair can be started. Many problems can be repaired at the school by district staff, which may take a day or two. Other problems may require the Chromebook to be sent out for repair, which can take several days or longer. Schools will have additional Chromebooks on-hand to loan to students in these circumstances.

DPS is unable to provide any after-hours Chromebook technology support. So if issues arise outside of normal school hours, students should troubleshoot the problem as best they can. But if they’re unable to resolve the problem, the students should wait until the next school day and report the problem to their STR/STP.

Students and staff will be issued a DPS login. Users cannot use a DPS-owned Chromebook with any log-in other than their DPS-assigned email address. For example, students will not be able log in to their personal Gmail accounts on DPS-provided Chromebooks. However, if a student uses their DPS-assigned email and logs into another Internet connected computing device running the Chrome browser (a laptop, a school lab computer, a loaner Chromebook, etc.,) all of their personal computing information (bookmarks, emails, documents, applications, etc.) will be available to them on that device.